Frequently Asked Questions

What types of products do you refill?

We carry hundreds of items for refill. Our products page lists the variety of products we carry in the store.

What do I do when I get to the shop?

Have your container weighed at the counter first. Many of the products you can refill yourself. Specialty items are behind the counter and can be refilled by staff.

Can I get help doing the refilling?

We will refill your containers for you. However, if you are in a rush, and know that you would like to do the refilling yourself, that is ok too.

Where do you get your product?

Over 50% of our refillable products are local. Many of the suppliers we carry take back the containers they give to use and reuse/refill them too. Another 15% is Canadian made product at the rest from elsewhere.

What kind of container should I bring into the store?

Any container will work! It does not matter if your container is big or small, plastic or glass. We encourage customers to reuse what they already have at home. Just make sure your container is clean and dry when you come in for a refill.

What if I forget my container at home?

We have a free bin at the front! We do not expect everyone will remember their containers at home. We take containers in for reuse left from our neighbours! Also, we have jars, containers, and bags for sale in the shop too.

What if I just want to try one of your products first before I commit?

We have lots of testers in the store. Also, the best thing about refilling is that you can buy as little or as much as you want. Just try a smaller amount the first before you commit to filling up a whole container if you are unsure.

What is your returns policy?

Unopened regularly stocked product within 15 days of purchase can be returned. No returns on refillable items. Before you leave the store test out the products first, or buy a little amount the first time to make sure you like the product.

Refill, Reuse, Repeat!